To meet the needs and exceed the expectations of our guests, including visitors, horsemen, vendors and fellow employees, all Churchill Downs properties maintain and enforce the following guest service policies:

• Dependable, courteous, high-quality service and information provided at all times.
• Guests' complaints are viewed as serious matters and will receive immediate responses.
• Employees are responsible for maintaining the cleanliness of the facilities.
• Treatment of all guests will be open and unbiased.
• Employees welcome suggestions and comments from our guests.
• Employees will be continually educated in guest service.